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Unopened notions are refundable within 14 days of purchase with receipt. No returns on books, patterns, sale items, fabric, machines, machine service parts, and machine accessories. Class cancellation must occur 5 days prior to class date. Online orders - please note the following: We know you are anxious to receive your order. Please allow our staff time to pull and prepare your order. We promise to contact you as soon as your order is ready for pick-up or shipping - usually within 24-48 hours. Thank you for your order! (425) 533 -2566